Jake’s Heating & Cooling (“we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable text messaging laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA guidelines. This Privacy Policy & Messaging Terms document (“Policy”) applies to our website, https://jakesac.com (“Website”), and governs both data collection/use and our SMS messaging practices.
By using the Jake’s Heating & Cooling Website or otherwise providing information to us, you consent to the practices described in this Policy.
1. Introduction
We strive to deliver reliable, professional service while safeguarding your personal data. This Policy outlines how we collect, use, share, and protect your information when you interact with our Website or communicate with us via phone or text. If you do not agree with these terms, please discontinue use of our services and Website.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information you voluntarily provide, including:
- Name, email, phone number, and address when submitting forms, scheduling services, or contacting us
- Optional demographic data like ZIP code, service preferences, or other relevant details
2.2 Information Collected Automatically
We may automatically collect technical data when you visit our Website, such as:
- IP address, browser type, access times, referring websites, and device information
This information helps us improve site performance, security, and overall user experience.
2.3 Links to Third Parties
Our Website may contain links to other websites. We are not responsible for their content or privacy practices and encourage you to review their policies.
3. Use of Information
We use your personal data to:
- Provide and maintain the services you request
- Send appointment updates, confirmations, or promotional offers
- Improve customer experience through surveys and feedback
- Personalize marketing, advertising, and content
3.1 Sharing with Trusted Third Parties
We do not sell or rent your personal information. We may share it with trusted service providers who help us:
- Send emails or text messages
- Process payments
- Provide customer support
These partners are required to keep your information confidential and only use it to perform services for us.
3.2 Legal Disclosures
We may disclose your information if necessary to:
- Comply with legal requirements
- Protect our rights, property, or safety
- Ensure the safety of our customers or the public
4. Text Messaging Terms
4.1 Consent and Frequency
By providing your mobile number, you agree to receive recurring text messages related to appointments, service updates, or promotional content from Jake’s Heating & Cooling. Message frequency may vary (up to daily). Message and data rates may apply.
4.2 Opt-Out Instructions
You may opt out at any time by replying STOP to any text message.
For help, reply HELP, call 843-399-6786, or email info@jakesac.com.
4.3 SMS Data Protection
We do not share or sell SMS opt-in data with third parties for marketing purposes. All texts comply with CTIA and A2P 10DLC industry regulations.
5. Cookies
Cookies are small files placed on your device to enhance functionality and user experience.
You may disable cookies in your browser settings; however, certain features may not work as intended.
6. Data Security
We use reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
7. Updates to This Policy
We may update this Policy periodically. The “Effective Date” at the top will reflect the most recent version. Your continued use of our Website indicates acceptance of any changes.
8. Contact Us
If you have questions or concerns about this Policy, please contact:
Jake’s Heating & Cooling
Address: 4201 Sea Mountain Highway
Little River, SC, 29566
Phone: 843-399-6786
Email: info@jakesac.com